Emergency in Brno and JMK

Ensuring emargency in Brno and JMK in 2018

Outpatient ophthalmological care BESIDES normal working hours

Emergency ophthalmologic medical service, including counseling, is provided by the FNUSA Department of Ophthalmology and Optometry from the 1st to the 15th of the month.
From the 16th day until the end of the month the service is provides by the Ophthalmology Clinic at Brno University Hospital Bohunice, Jihlavská 20.

Outpatient ORL care BESIDES normal working hours

Emergency Service is available in FNUSA every first half of a month, that is, from the 1st to the 15th of the month.
From the 16th to the end of the month, the service is provided by the Department of Otolaryngology at Brno University Hospital Bohunice, Jihlavská 20.

Basic information for patients

St. Anne’s University Hospital in Brno

Visiting hours: 14:00 – 18:00
Pekařská 53, 656 91 Brno
Registration number: 00159816
Telephone: +420 543 181 111
Data box: h9tpjpn
E-mail: info@fnusa.cz

What to take with you to the hospital?

If you are admitted to the hospital for a planned procedure, surgery or on an examination, take the following items with you:

  1. identity card
  2. health insurance card
  3. jthe name and address of your attending physician
  4. sick note (if issued)
  5. admition recommendation and the results of your examinations
  6. personal needs
  7. accessories
  8. slippers

If you want than also pajamas / nightgown, bathrobe, socks and so on.
In case of acute hospitalization ask your family to bring it to you!
If possible, keep valuable items, jewelery, savings books or larger amounts of money at home. In exceptional cases, valuables can be deposited in the constitutional safe.

Admission and hospitalization of the patient

At the agreed time, please go to the ambulance where you were ordered for admission.

  • Here you will be among other things informed, in which of the wards you will be hospitalized.
  • After the admission to a ward, a nurse will brief you on the department operation and the Hospital Rules.
  • You will be informed about who is your attending physician.
  • The doctor will introduce you to the program of your hospitalization, the procedure of examination, treatment, and the way you prepare for the examination or surgery.

Instruction before a procedure taken in anesthesia.

Discharge from hospital

Your doctor will inform you about the discharge. Doctors and nurses will provide all the needed information about further treatment and home remedies. Additional health services will be offered if needed.
The doctor closes your documentation with a report for you attending physician.
Transport by ambulance is provided to patients whose health condition requires it. The indication is done by the doctor.

Patients’ rights

Rights and obligations of the patient
(acquaintance of a patient within the meaning of Section 46 (1) (a) of Act No. 372/2011 Coll., on health services and the conditions for their provision, as amended)

Patient’s rights:

1. Right to healthcare
You have a constitutionally guaranteed right to healthcare, its availability and fair access according to your needs. You have the right to professional care, the right to actively cooperate in medical procedures, the right to freely decide your fate.

2. Health services can only be provided to a patient with his or her free and informed consent unless the law states otherwise. You are therefore entitled to be informed of the purpose and nature of the healthcare provided and of any investigation or treatment, as well as its consequences, alternatives and risks. On the basis of this information, you have the right to decide freely, without coercion, and with enough time for balancing and with the possibility of asking additional questions to whether or not to undertake the proposed procedure.

3. The patient has the right to get health services at the appropriate professional level. Appropriate professional level means the provision of health services according to the science rules and accepted medical practices, while respecting the individuality of the patient, taking into account the specific conditions and the objective possibilities.

4. During the health services the patient has the right to:
a) to be treated with respect, dignity and respect for privacy in the provision of health services in accordance with the nature of the health services provided
b)
choose a provider authorized to provide health services that meet the patient’s health needs and a health facility, unless otherwise stated by the law
c) request consultancy services from another provider or healthcare professional than the health service provider; this is not the applicable when providing emergency care
d) be acquainted with the hospital / internal order of the FNUSA Medical Center
e) be informed in advance of the price of the provided health services not paid or partially covered by the public health insurance and the way of their payment, if his/her state of health allows it
f) know the names and surnames of healthcare professionals and other professionals directly involved in the provision of health services and persons preparing for the medical profession who are present at the provision of health services or carry out activities that are part of the teaching
g) refuse the presence of persons not directly involved in the provision of health services and persons preparing for the occupation of a health professional
h) be provided with health services in the least restrictive environment in ensuring the quality and safety of the health services provided
i) get a written report in the case of refusal to take care of the patient or termination of care indicating the reason for refusal or termination

5. The patient has also right to:
a) continuous presence of a legal representative or, as the case may be, a person appointed by a legal representative, a foster parent or a person to whom the patient has been entrusted, by decision of a court or other body, if the patient is a minor
b) continuous presence of a guardian or a person appointed by a guardian if he is a person whose authority is limited so that he is not competent to assess the provision of health services or the consequences of their provision
c) presence or stay of a close relative or a person designated by the patient
(The presence of the above mentioned must be in accordance with the legal regulations and hospital / internal regulations of the FNUSA Health Care Center. The presence of such persons must not interfere with the provision of health services and is only possible if FNUSA equipment makes it possible).
d) receive visits to FNUSA, taking into account their state of health and in accordance with the hospital / internal order of the FNUSA Health Workplace and in a manner that does not violate the rights of other patients, unless otherwise provided by law
e) receive in FNUSA spiritual care and spiritual support from spiritual churches and religious societies registered in the Czech Republic or from those charged with the performance of spiritual activities in accordance with the hospital / internal order of the FNUSA medical workplace and in a way that does not violate the rights of other patients and with regard to their state of health, unless otherwise provided by law; the visit of a clergyman can not be denied to the patient in cases of danger of his or her life or serious damage to health, unless the law provides otherwise

6. A patient with sensory impairment or with severe communication problems caused by health reasons has the right to communicate in a communication related to the provision of health services in a manner which is understandable to him by means of self-explanatory means of communication, including those based on second-party interpreting (also applicable, if interpreting from a foreign language, except for Slovak).

7. A sensory or physical disabled patient who uses a dog with special training (guide dog or assistant dog) has the right, with regard to his / her current state of health, to accompany and present the dog with himself / herself at FNUSA, in the manner prescribed by the hospital / FNUSA so that the rights of other patients are not violated, unless otherwise provided by law.

8. The patient has the right to be informed about the state of health and designed individual treatment and all its changes. This relates to the patient’s right to refuse to consent to the provision of health services (to be informed of the health consequences of his decision) or to withdraw his consent to provision of health services if the statutory conditions are met (however, withdrawal of consent is not possible if it is already started health care, the disruption of which may cause serious damage to health or life threatening).

9. The patient has the option to give the information about his / her state of health, or he / she can determine which person can get the information when the legal conditions are met.

10. Providing information about the patient’s health condition, viewing medical records:
a) the patient has the right to inspect the medical records kept about him / her, to obtain his / her extracts or copies, in the presence of a staff member appointed by FNUSA, and not to interfere with the provision of health services. In order to obtain an extract or a copy, the law states a period of 30 days from the receipt of the application
b) when admited to hospital (or at any time thereafter) the patient can determine persons who may be informed of his / her state of health and may determine whether or not those persons are entitled to see medical records on him / her or other records relating to his / her state of health, and whether or not they can make statements or copies of these documents
c) the patient may, when admitting to care (or at any time thereafter), prohibit the provision of information about his state of health to any person
d) the determination of persons or the prohibition to provide health information may be withdrawn by the patient at any time
e) the patient has the right to determine the extent to which information about his / her state of health should be provided to the designated person (s) and he / she has the right to determine how the information on his or her state of health may be provided (eg verbally, in writing, etc.)

11. Permission to deputize
The patient can determine after the admission (or at any time after) a person who can agree or disagree with the provision of health services for him / her if the patient is unable to do so on his / her own health and does not provide health services that can be provided without consent. If there is no such a person or he is not available, the consent of the spouse or registered partner will be required unless ther is no such a person or is unavailable, in which case the consent of the parent is required if there is no such a person, or if he is not available, the consent of other close person authorized to legal acts is required, if known.

12. The patient may prohibit the presence of healthcare professionals who may participate in the provision of health services. The patient also has the possibility to prohibit these persons from access to the medical records about him / her.

13. Previously expressed wish:
a) the patient may, in the event of a health condition in which he / she will not be able to agree or disagree with the provision of the health services and the manner of their provision, agree or disagree in advance (hereinafter referred to as “previously expressed wish”)
b) the patient may also make a previously expressed wish at the time of admission at FNUSA or at any time during hospitalization for the provision of health services provided by FNUSA

14. The patient may file a complaint against the FNUSA procedure for the provision of health services or against healthcare related activities. Complaint must not be detrimental to the person who filed the complaint or to the patient concerned.

15. When discharged the patient has the right to be equipped with medicinal products and medical devices for 3 days or in justified cases for longer necessary time.

Obligations of the patient:

1. While health service provision the patient is obliged to:
a) adhere to the proposed individual healing procedure if he agrees to the provision of health services
b) comply with the hospital / internal regulations of the FNUSA Health Care Unit
c) reimburse FNUSA for the cost of the health services provided, not paid or partially covered by public health insurance or other sources provided to him with his consent
d) inform the attending health care practitioner of the state of health, including information on infectious diseases, of health services provided by other providers, the use of medicinal products including the use of addictive substances and other facts essential for the provision of health services
e) not to drink alcohol or other addictive substances during hospitalization and, to a decision of the attending physician, to be subjected, in justified cases, to an examination to determine whether or not he is under the influence of alcohol or other addictive substances
f) when asked to prove his / her identity with a ID card; if a patient refuses to prove his identity, FNUSA may refuse to provide a health service unless it is a patient who needs urgent care

2. Ban on smoking:
a) smoking inside FNUSA is prohibited by Act No. 379/2005 Coll. Section 8, Para. e) of the Act
b) smoking of the patient may also be considered as non-compliance with the proposed individual treatment. Failure to obey the prompting smoking ban may in such cases justify the termination of hospitalization

Other information:

1. Taking your own medication
The patient is not entitled without the consent of a physician to use any of his own medications during hospitalization at FNUSA. All patient’s own medication is required to be handed over to the attending staff.

2. Using your own electrical devices
The patient has the possibility to use his own electrical devices (telephone, charger, shaver, hair dryer, radio, television, notebook, etc.) during hospitalization at FNUSA. These electrical devices must be free from defects and in a condition that makes them safe to use. The patient is responsible for any damage caused by the operation of these appliances.

Superior rooms

If you are interested in the above-standard room, please inform in advance. You can find their pricelist and overview in the section Ceníky – ostatní zdravotnické služby

Diet

Part of the treatment of your illness is to determine a diet to be set by a doctor explaining the importance of dietary meals. Recommended dietary measures will improve health and prevent complications. Patients are served with 3 main meals, a snack, and in some cases also II. dinner.
breakfast 6:30 – 7:30 
lunch 10:45 – 11:30 
dinner 16:30 – 17:15 
A prescribed diet is part of the treatment, please keep to it.
Patients and family members have the opportunity to get more information about eating properly in the Health Food Advisory Centre at the FN.

Smoking

We recommend that all FNUSA patients to abstain from smoking during their treatment regimen.

No smoking and the ban on the use of electronic cigarettes laid down by Act No. 65/2017 Coll. on the protection of health from the harmful effects of addictive substances applies to all FNUSA health workplaces and premises related to their operation. These areas include indoor areas such as waiting rooms, corridors, chapel, hospital canteens, and so on.

Patient services

Public toilets – building A
Mo – Fr 7:00 – 18:00
Sa, Su 13:00 – 18:00

Refreshment:

Cafe Dottore del Caffé – building O1
Mo – Fr 8:00 – 18:00
Sa, Su 12:00 – 17:00

Bakery KESI – in front of the building J
Mo – Fr 6:00 – 16:30
Sa 7:00 – 14:00

Canteen – building V
expected opening 1. 8. 2018

Snack bar – building V
Mo – Fr 6:00 – 18:00
Sa, Su 9:00 – 18:00

Fruit-vegetables – a stand at the building A2

Vending machine
Berkova 34, Department of Plastic and Aesthetic Surgery

Canteen at Zoubkova street 18, Nový Lískovec
Mo – Fr 7:30 – 16:00
Sa, Su 12:00 – 16:00

Vending machines
in buildings: A, A1, A2, A4, A5, B1, C, C1, D3, J, L, M1, M2, P, R, S2 as well as all detached workplaces

Food vending machines
in buildings: A, B1 a J

Pharmacies:
– by the exit to the Hybešova street (building S)
Mo – Fr 7:00 – 17:00

– by the exit to the Mendlovo nám. (building K1)
Mo – Fr 7:00 – 18:00
Sa, Su 9:00 – 14:30

– by the exit to the Pekařská street (building A)
Mo, We – Fr 7:00 – 17:00
Tu 7:00 – 18:00

Shop for medical needs – building D3 (entrance from the Hybešova street):
Mo – Fr 7:30 – 16:30

News stand – between buildings A2 and M
Mo – Fr 6:15 – 16:00
Sa 7:30 – 14:30

ATM
Komerční banka, entrance to the J building

Letter-boxes
exit from the A5 building and on the Fruit-vegetable stand
the letters are collected Mo – Fr at 12:00

Chapel of St. Anna – main corridor A2
The holy Mass is held:
Mo, We, Fr 15:00 – 16:00
Sa 14:30 – 15:30

Regulatory fees

Patients pay a 90 </ strong> regulatory fee for medical emergency services on working days from 15:30 to 7:00 a on Saturdays, Sundays and public holidays (if the patient is subsequently hospitalized, the fee is refunded)

The management of St. Anne’s University Hospital in Brno asks patients to pay regulatory fees before entering the ambulance and submit the voucher at the consulting room.  

You can buy the voucher at the following payment points:
– main entrance from the Pekařská street
at the reception desk: Mo – Fr 6:00 – 18:00,  Sa, So 14:00 – 18:00
At the admition office (building A – opposite to the main entrance): nonstop

– entrance gate from the Mendlovo náměstí 
at the reception: nonstop

– the main cash desk FNUSA
building L – +420 543 182 072, opening hours: Mo – Fr 6:30 – 13:30

– entrance Leitnerova street
at the reception: Mo – Fr 6:00 – 18:00, Sa, Su 14:00 – 18:00

– service entrance from the Pekařská street
Mo – Fr  6:00 – 18:00

– detached workplaces
Department of Plastic and Aesthetic Surgery, Berkova 34 – nonstop

– in the premises at Pekařská, payment machines will be placed at selected outpatient clinics. They will issue the voucher only after the coin has been deposited at the exact amount.
Department of Ophthalmology and Optometry – building A (2nd floor)
1st Department of Internal Cardio-angiology – outpatient department  – building B1 (2nd floor)
1st Department of Surgery – building M1 (ground floor)

The unused voucher remains valid and is transferable.

FNUSA site plan

Parking

Parking lot from Mendlovo náměstí
This parking lot is NOT owned by the St. Anne’s University Hospital in Brno, so we can not influence the price of parking and the technical condition of the parking lot.

Parking within the hospital area
The entrance is allowed only for vehicles with patients whose state of health does not allow them to take a professional examination on foot from a vehicle parked outside the premises or other public roads. At the entrance there is a refundable deposit on the entrance card of CZK 200. If the vehicle leaves within 30 minutes. from the time of arrival, the deposit will be refunded. Parking for 30-60 minutes is charged 50 CZK. Parking for more than 60 minutes is charged at the amount of CZK 50 for each commenced hour.

Parking for disabled people
People with disabilities are allowed free entry to the hospital area and parking is provided in reserved places without any limitation.

Parking at the Department of Plastic and Aesthetic Surgery of the St. Anne’s University Hospital in Brno (Berkova 34/38, 612 00 Brno)
Parking at the Department of Plastic and Aesthetic Surgery is allowed to hospitalized patients for the amount of 202,- CZK/day.

ACCESS TO FNUSA:
entrance gate from Mendlovo náměstí
nonstop
Main entrance from the Pekařská street
Mo – FR 6:00 – 18:00,  Sa – Su 14:00 – 18:00
Entrance from the Leitnerova street – reception 
Mo – Fr  6:00 – 18:00, Sa – Su 14:00 – 18:00
service entrance from the Pekařská street
Mo – Fr  6:00 – 18:00

FNUSA Main Cashier

building L
tel. +420 543 182 072
opening hours: Mo – Fr: 6:30 – 13:30

Providing information, patient satisfaction

Right to provide information on the patient’s health
Dear patient, dear applicant,
From May 15, 2007 you have the opportunity to get more information about your health and treatment at our hospital. There is also a range of other people who can be provided with information under certain conditions. The review of the medical records, the taking of their extracts or copies is regulated by Section 65 et seq. No. 372/2011 Coll. on health services.
Health state information includes information about
a) the cause and origin of the disease, if known, its stage and the predicted development
b) the purpose, nature, expected benefit, possible consequences and risks of the proposed health services, including individual healthcare
c) other possibilities of providing health services, their suitability, benefits and risks to the patient
d) other necessary treatment
e) limitations and lifestyle recommendations with regard to the health state
Your satisfaction
If you have any questions or concerns, please contact the attending staff.
Do not hesitate to ask for information not only about your health, but also about everything that seems unclear or what you do not know about.
If you have problems with your hospital stay, if you have any comments about the health care provided, the behavior of the staff, etc., contact the head of the clinic or its representative.
Anonymous patient satisfaction questionnaires are available in each department and outpatient clinic and can be filled in and assigned to designated mailboxes. Thanks to the information we receive from these questionnaires, we can improve the provided care.
FAQ
How can you apply your right to provide information about the patient’s health, medical records, and statements, copies or copies of medical records?
We provide you with an overview of to who and under what conditions the information can be provided, and the procedure by which entitled persons may apply the rights to information about the patient’s health condition at the St. Anne’s University Hospital in Brno.
What rights does the patient have in communicating his / her state of health?
Patient has the right to
a) be informed of the purpose and nature of the healthcare provided and of any investigative or therapeutic performance and its consequences, alternatives and risks. This patient information is provided by a physician or according to the nature of the performance other professionally qualified healthcare professional
b) be provided with all the information gathered in the medical records kept on his / her person or other records relating to his / her state of health. In the case of authorized psychological methods and description of treatment with psychotherapeutic aids, the patient is entitled to get information that includes description of disease symptoms, diagnosis, description of therapeutic approach and interpretation of test results
c) to look in the presence of a health professional in the documents referred to in point b). In the case of records of authorized psychological methods and description of treatment with psychotherapeutic agents, the patient can look into the records related to the description of the symptoms of the disease, diagnosis, description of the therapeutic approach and interpretation of the test results

d) to obtain extracts or copies of the documents referred to in point (b); in the case of authorized psychological methods and description of psychotherapeutic treatment, he / she is entitled to obtain extracts or copies of those parts of the documents relating to the description of the disease symptoms, diagnosis, description of the therapeutic approach and interpretation of the test results.

(e) identify a person who may be informed of his / her state of health or prohibit the disclosure of such information to any person in the course of receiving healthcare or at any time after admission. In determining the person who can be informed of his / her state of health, the patient may also determine whether the person is also entitled to the rights under (c) and (d). The patient may cancel the ban at any time
What is the right of a person close to a patient concerning the information about patient’s state of health?
A close relative is a direct relative (parents, grandparents, children, grandchildren), sibling, husband and partner (under the Registered Partnership Act). Other persons in a family or similar relationship are considered to be close to one another if the injury suffered by one of them is reasonably perceived by the other as a personal injury.
The person close to the patient is entitled to
a) get the information on the patient’s health status, the right in the presence of a healthcare professional to consult the medical records, the right to obtain statements or copies of the patient’s medical records, if the patient has entitled them
b) get the up-to-date information on the patient’s health if the patient can not, in view of his / her state of health, determine who may be informed of his / her state of health unless the patient has previously made a ban on providing health information
c) get the infomation about the cause of the patient’s death and the result of his / her autopsy (if performed) unless the patient has previously made a ban on providing information about his / her state of health
In case the patient has banned to give the information during his / her life, a person close to the patient is entitled to get the information about the patient’s state of health, including the right to see medical records in the presence of a healthcare professional and the right to make statements or copies of medical records, insofar as it is in the interest of protecting their health or the health of others, to the extent necessary for such protection.
What rights does a person assigned to a patient have in connection with the provision of information about the patient’s state of health?
The person assigned by the patient has the rights the patient has designated himself/herself. These rights may be exercised only to the extent determined by the patient.
How and where you can apply your rights at St. Anne’s University Hospital in Brno?
You can present your application either personally on working days at the clinic or department where the patient is or has been treated or sent it in writing to:
St. Anne’s University Hospital in Brno
(name of the clinic or department where the application is directed)
Pekařská 53
656 91 Brno
If you submit your application oraly or in person (in writing), you may be asked to provide your identity card (identity card, passport) in the event of any doubts on your identity.
If you send a written request by post, we require that your signature on request is officially verified so that we can prove that the applicant is indeed a person entitled. The purpose of this measure is not to impede the exercise of your right, but to prevent the risk of communicating or disclosing confidential information to an unauthorized person.
If you are a close person, it is again necessary to protect confidential patient information to demonstrate why you feel close to being a person. You can do so either with an original or a copy of your birth certificate or birth certificate of the patient, or with an affidavit stating the circumstances making you a person close to the patient. If a written request is delivered to our hospital by post, there is no need for your signature to be certified officially.
In the case of a written request, you can use THIS TEMPLATE.
You can apply for the right to provide information, to view documentation, and to obtain extracts or copies of medical records at the clinic or department where you were treated / where the patient was treated. In case you request to inspect or obtain an extract from the documentation of several clinics or departments of the Faculty Hospital at St. Anne in Brno, or you do not know exactly where the patient was treated, please send your request to the Deputy for Preventive Medical Care, MUDr. Petr Krifta (tel. +420 543 182 005).
You may also hand over your application to the hospital’s office in the L building (entrance from Mendel’s Square), from 9:30 to 13:00.
Are the statements or copies of medical records charged?
We will ask you to reimburse the costs associated with the preparation of the statements or copies of the medical records in accordance with the Pricelist of paid services and any postage.
How and when do you receive copies of medical records?
If you come for the requested extracts or copies personally, you will be given them after you pay the costs associated with their acquisition. If you wish to send the required documentation by mail, the COD will be sent to you at the address stated in the application (delivery to your own hands only by the addressee). If an address is given in the request as a mailing address abroad, it is necessary to pay the costs associated with the extraction of copies in advance to our account.
The deadline for making statements or copies of medical records is 30 days from receipt of the complete application by the authorized person.

Did you not find the answer to your question here?
Please tell your doctor or pharmacist. at the workplace where you were treated, or contact us at +420 543 183 281, fax +420 543 183 285, e-mail: zadosti@fnusa.cz.

Costs of photocopies of medical records here.

Ideas, comments and thanks

We care about your satisfaction with the quality of our health care.
If you are satisfied with the health care provided at the St. Anne’s University Hospital in Brno and want to express your thanks, or you were not happy for any reason, we would be glad if you could send us your messages or suggestions and comments that are our inspiration for the continuous improvement of our services.

You can share your suggestions, remarks and thanks with us via:
– e-mail to info@fnusa.cz
– a letter sent to: St. Anne’s University Hospital in Brno, Pekařská 53, 656 91 Brno
– questionnaires directly at the hospital and ambulatory departments of your hospital, which you put in the marked boxes
In case of your dissatisfaction with the provided health care at the St. Anne’s University Hospital in Brno you are also entitled to file an official complaint.

Complaints under the Act No. 372/2011 Coll. on health services

Where to file a complaint?
The complaint can be filed directly to the St. Anne’s University Hospital in Brno by the procedure below. You can also contacte Czech Medical Chamber, the District Medical Association Brno-mesto, Příkop 4, 602 00 Brno or in the case of dental care at the Czech Dental Chamber, Regional Dental Chamber Brno-mesto, Křenová 35, 602 00 Brno.

Who can file a complaint?
Pursuant to the Act No. 372/2011 Coll. the complaint can be filed by:
– a patient
– a legal representative of the patient
– a person closes to the patient if the patient can not file a complaint with respect to his / her state of health or if the patient has died
– a person authorized by the patient

If the complaint relates to the provision of health services, then persons other than the patient must prove that they are a close person and the patient can not, at the same time, submit a complaint or that the patient has died. Information about the patient’s health status can not be ascertained if the patient is currently hospitalized in FNUSA, or from the FNUSA medical documentation, the state of health of the patient is obvious. The death of the patient doesn’t need to be proven if he died in FNUSA, or if an autopsy was performed in FNUSA. The person empowered to submit a written power of attorney from the patient to file a complaint, the signature of the patient needs not be officially verified. However, if the signature for the authorization is not verified, a complaint report is sent to the patient, not the person authorized, to protect the sensitive personal data! A person empowered without a verified signature of the patient is not entitled to a right of access to the complaint file.

In what form and where can a complaint be made

A complaint can be made oraly
– oral complaints are received by the head of the department concerned, his or her representative or other employee who is at the moment functionally at the highest level in the workplace. Other employees are obliged to refer the complainant properly to any of the above-mentioned employees. The complainant may be asked to prove his / her identity with a ID card.
– a complaint may also be made in person and by telephone (tel. +420 543 183 288) at the Department of Legal Affairs, on working days 8:00 – 15:00

A written complaint can be submitted via
– by a letter signed by the complainant and delivered to: St. Anne’s University Hospital in Brno, Department of Legal Affairs, Pekařská 53, 656 91 Brno
– e-mail with an electronic signature to the address stiznosti@fnusa.cz

What should a written complaint include?
In order to ensure an effective investigation of the complaint, the complaint should include at least the following information:
a description of the essential facts giving rise to the complaint, including the names of the persons or names of the places of employment covered by the complaint
surname and surname of the complainant
the address or address of the complainant, or any other contact with the complainant (telephone, fax, e-mail address)
signature of the complainant

What are the further steps and deadlines for handling a complaint?
We investigate all complaints but complaints that do not include the complainant’s name or surname or address, address of delivery, or any other contact with the complainant will be treated as anonymous, ie they will only be investigated if they contain specific information about the infringement or the unlawful situation.
An oral complaint, which can be investigated and handled immediately, is handled by the head of the department affected by the complaint. If not present, then his / her representative or other senior employee at the workplace. If the complaint is judged to be unfounded, the complainant should be informed of the possibility of filing a complaint to the Department of Legal Affairs, or directly to the Regional Authority of the South Moravian Region.
The deadline for processing a complaint is 30 days from the date of receipt of the complaint. The time limit may be extended for additional 30 days, where warranted. The Ombudsman must inform the complainant in due time of the extension of the time limit.
If this is appropriate with regard to the nature of the complaint, the complainant is offered an oral hearing of the complaint, including a possible deadline.
An oral complaint, which has not been resolved as soon as it was filed is investigated in the same way.
Within the stated term the complainant must be given a writen statement, including a brief summary of the complaint, the description and outcome of its investigation, the information on the corrective measures taken, or, if applicable, the information of finding the complaint unfoundedthe (except for the immediate settlement of the oral complaint). In case of disagreement with the handling of the complaint, it is possible to submit a complaint to the Regional Authority of the South Moravian Region.

Repeating a complaint
If the complainant reiterates a complaint that has already been properly investigated and dealt with without providing any new relevant information, it will receive a reply with reference to the conclusions of the previous complaint investigation. Further repeated submissions of the complainant can be left unanswered.

Information and your satisfaction

  • if you have any questions or concerns, contact the attending staff
  • do not hesitate to ask for information not only about your health, but also about everything that seems unclear to you or what you do not know about
  • if you have problems with your hospital stay, if you have any comments about the provided health care, the behavior of the staff, etc., contact the head of the clinic or its representative
  • Anonymous patient satisfaction questionnaires are available on each department and outpatient area and can be filled in and addressed to designated mailboxes. Thanks to the information we receive from these questionnaires, we can improve the patient care.

Protection of personal data

St. Anne’s University Hospital in Brno informs, in accordance with 13 and 14 Chapter III, Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as GDPR) Patient data according to Act No. 372/2011 Coll., on health services and the conditions for their provision (Health Services Act), as amended, and according to Decree No. 98/2012 Coll., on medical documentation, as amended .

Data manager contacts
Legal entity:        St. Anne’s University Hospital in Brno
Headquarters:         Pekařská 664/53, 656 91 Brno
Identification no.:           00159816
phone.              +420 543 181 111
e-mail:       info@fnusa.cz

Personal Data Protection Officer
e-mail: dpo@fnusa.cz, tel. +420 543 184 070

Personal data subject
patient

Purpose of processing of personal data and legal basis
We process personal data to the extent necessary for the provision of health services. We process personal data in the form of medical documentation or related documentation (eg ordering system at the workplace). We are obliged to keep the medical records directly by the law and the processing of personal data is thus the fulfillment of the legal duty of the controller.
Another purpose of processing personal data is science and research. Here is the legal reason for processing either the fulfillment of a legal obligation (such as the controller’s responsibility to conduct a clinical trial) or consent (eg a volunteer included in a research study).
We also process personal data for the purpose of protecting persons and property through camera systems for the purpose of providing catering services for the purpose of providing accommodation at the hospital’s accommodation facility.

Obligation to provide personal data
The obligation of the data subject to provide the personal data to the administrator is stipulated by law, in particular: Act No. 372/2011 Coll., On health services. In the event of a refusal to provide the controller with personal data, the trustee will not be able to fulfill its legal obligations towards the data subject. The administrator also processes the personal data of the data subject on the basis of a contractual relationship with him.

Scope of processed personal data
Patient personal data to the extent necessary for patient identification and history, information on the patient’s illness, the course and outcome of the examination, treatment, and other relevant circumstances relating to the patient’s medical condition and the process of providing health care. The minimum extent of medical records management follows from legislation.

The recipients of personal data and the right of access the personal data
Patient, statutory representative of the patient, person explicitly designated by the patient in the case of death of a person close to the deceased patient and other persons referred to in Section 65 (1) and (2) of the Health Services Act (in particular doctors, nurses, medical doctors, social security, court experts and others).
National Health Information System, State Institute for Drug Control of the Czech Republic, Ministry of Health of the Czech Republic.

Personal data retention period
Depending on the type of medical documentation 5 to 100 years, up to 20 years from the death of the patient according to Annex No. 3 of the Health Documentation Decree.
The provision of personal data for the purpose of conducting and further processing of medical records is mandatory, and it is not possible to provide effective treatment without their provision. The personal data of the patients are processed by the Faculty Hospital at St. Anny in Brno in electronic and documentary form. Each patient has the right to provide the data gathered about him / her in medical records (for more information here); in the case of their inaccuracy, incompleteness or their processing in violation of the law, the patient may ask the Faculty Hospital at St. Anny in Brno to explain or eliminate this situation or to contact the Office for Personal Data Protection.

Data subject’s rights
A subject has a right to:
– ask the controller to provide access to the personal data, ie obtain from the controller a confirmation of the processing of personal data concerning him / her and, if so, the data subject has the right to access these personal data and for further information in legal extent
– to correct his / her incorrect personal data or to complete incomplete personal information
– the deletion of personal data if the legal conditions have been met, for example if personal data are no longer needed for the purposes for which they were obtained or otherwise processed
– the limitation on the processing of personal data by the controller when the legal conditions are met
– to the portability of data, that is to obtain personal data relating to it and provided by the trustee, in a structured, commonly used and machine-readable format
– file a complaint with the Supervisory Authority – the Office for Personal Data Protection

Possibilities of giving a gift

Were you satisfied with the health care at our hospital and you would like to provide it with a financial or material gift to further improve patient care?
The donor may be a natural or legal person. You can provide a donation of money or material. Gift can be provided in cash or cashless. You can determine for yourself which workplaces of the Faculty Hospital at St. Anne in Brno is a gift. In accordance with Act No. 586/1992 Coll., On Income Taxes, as amended (Section 15 (1) for Natural Persons and Section 20 (8) for Legal Entities), you may reduce the amount of the income tax by the donated amount.
Financial gift:
Cash can be submited to the cash desk at the St. Anne’s University Hospital in Brno, the ground floor of the L building (at the entrance of Mendlovo náměstí), where you will be given a receipt proving the donation, its amount and purpose.
You can donate by bank transfer to the bank account of the St. Anne’s University Hospital in Brno No. 123-71138621 / 0710, based on a written donation contract, which you can download here. The filled and signed gift agreement in two copies must be sent to the following address: Fakultní nemocnice u sv. Anny in Brno, Department of Legal Affairs, Pekařská 53, 656 91 Brno. After the signing of the contract by the St. Anne’s University Hospital in Brno, you will be sent one copy of the contract to your address stated in the contract.
Material gift:
Upon prior agreement, you can also provide material gifts to the hospital on the basis of a written gift agreement.
contact:
If you have any questions about donations, feel free to contact the Legal Affairs Department, tel. +420 543 183 281 nebo +420 543 183 283, e-mail: matej.buril@fnusa.cz.

We thank all our donors for the donations and we declare that they will be used exclusively for the further improvement of the care of our patients’ healthcare facilities (eg purchase of medical equipment, medical aids, etc.).

Templates of donation contracts here.

Accomodation

Dormitory of health workers
Výstavní 17/19
603 00 Brno

Contact person:
Zdenka Koutníková
Manager of IZP Výstavní 17/19
St. Anne’s University Hospital in Brno
tel. +420 543 184 001, mob: +420 721 754 129
e-mail: zdenka.koutnikova@fnusa.cz

Office Hours:
Mo – Fr: 7:00 – 15:30

Reception Výstavní 17/19 – tel. +420 543 184 003 (nonstop)

Only double rooms with bedding are available. Social and hygienic facilities are located in the corridor. WIFI free.

Health Promotion Program

1. Health Promotion Program FNUSA
St. Anne’s University Hospital in Brno is one of the top healthcare facilities of supranational importance. Provides basic, specialized and highly specialized diagnostic, medical and nursing care. FNUSA professionals provide not only health return assistance, but their care is also focused on preventing illness and educating a healthy lifestyle.

Kardiovize Brno 2030 is a unique preventive project in the Czech Republic aimed at identifying the current health risks of the Brno residents and minimizing them by 2030 through preventive programs. The project is divided into two phases. In the first one, randomized volunteers carry out extensive mapping of risk factors for cardiovascular diseases, such as cardiac infarction or stroke. In the second phase, appropriate preventive intervention programs designed to reduce the occurrence of identified risk factors will be proposed based on the results achieved. Programs will focus on:
• increasing exercise activity
• improving eating habits
• a life without tobacco
• knowledge of own health

Memory Failure Center is a specialized center at the International Clinical Research Center, FNUSA-ICRC, which provides diagnostics and therapy for patients with memory failure. For people over 55 with memory failure, it offers:
• high quality examination of memory and risk factors
• check once a year
• if necessary, initiation appropriate treatment and follow-up
• above the usual procedures, the possibility of engaging in new treatment and preventive programs

Department of Occupational Medicine provides preventative services that include assessing the impact of work, work environment and working conditions on employee health; part of these services is, last but not least, counseling focused on occupational health and protection against occupational injuries. Part of the KPL is the Vaccination Center and ambulance of travel medicine, where the work is mainly focused on ensuring vaccination for the public under special, extraordinary and on-demand vaccination regime. Advice for tropical and subtropical travelers is provided here. Provide comprehensive services before traveling to tropics, subtropics and epidemiologically, hygienically or climatically sensitive areas. Ambulance also deals with health check before business trips, coments on medical fitness for work abroad, assesses the professionalism of tropical occupational diseases. Issuing vaccination cards, an international vaccination card, prescribes an antimalarial when going out to areas at risk of malaria.

Healthy Nutrition Advisory Centre is run by FNUSA nutrition therapists.
The focus of the counseling is to provide a comprehensive, nutritional care for the client, which aims to strengthen and maintain health and prevent the disease. The services are intended for patients in hospitals, home-sick patients and their relatives as well as for the general public.
The counseling is mainly focused on:
changes in inappropriate eating habits in all ages
tracking the range of new products
searching for new ways of modifying food
food change options
appropriate individual nutritional recommendations

Consultation Center at the Hospital Pharmacy offers comprehensive counseling focused on topics:
• proper use of medicines
• side effects
• drug interactions with food, nutritional supplements and medication
• regime measures in civilization diseases
• self-treatment of less serious illnesses
• rational use of dietary supplements and over-the-counter medicines.
Patients also have the opportunity to regularly measure blood pressure and body weight with BMI. If necessary, it is possible to equip the patient with printed information in the form of brochures, leaflets or our recommendations.

Refractive Center by the Department of Ophthalmology and Optometry
The Refraction Center is a specialized workplace that focuses on complex diagnosis and treatment of eye defects such as shortsightedness, farsightedness, creep, astigmatism and, last but not least, keratoconus treatment. Specialized examination devices determine the extent and nature of the defect, and on the basis of accurate diagnosis and individual approach to the patient, physicians determine the most appropriate treatment.

Department of Oncological Surgery
Department of Oncological Surgery FNUSA provides a preventative program – oncological screening for women and oncological sreening for men.

Department of Stomatology
Department of Stomatology implements preventive vocational training twice a year in nursery schools in the town of Řečkovice and Mokrá Hora. Also, in cooperation with City Offices carries out specialized training in dental hygiene for the elderly. In addition, FNUSA, in collaboration with the Diabetologist, provides lectures on “Dental Hygiene and Diabetes Mellitus” for the Association of Diabetes Association on the occasion of “World Diabetes Day”. MK MU cooperates with and supports the preparation of the student educational event in Brno “In Healthy Brno, a healthy tooth”, once a year the department participates in direct broadcasting on the Czech Healthy Teeth Day – Český rozhlas Brno.

2. Active engagement of St. Anne’s University Hospital in Brno into preventive programs/days:

a. Glaucoma Day
Glaucoma is a group of clinically different diseases of various aetiologies that cause damage to the optic nerve and lead to permanent damage to the visual function. An important risk factor for the development of the disease is increased intraocular pressure. Initially, the disease is usually completely symptomatic for the patient, it may only be a detailed medical examination to detect the onset of illness or significant risk factors (eg increased intraocular pressure). That is why the FNUSA public opens once a year to the ophthalmology department where preventative examination and eye pressure measurements are performed.

b. EpiWeek of Robert Kuba
This is an open day at the EEG Lab (including the Video-EEG Monitoring Unit) and the Epilepsy Advice Center within the specialized ambulances of the 1st Department of Neurology of FNUSA

c. Volunteer Center FNUSA
It collaborates with IMFSA (an international organization associating students from medical faculties around the world), which prepares lectures on Diabetes Day – Diabetes Day – a silent enemy or how to admit it to the body and to the World Health Day – for the lay and professional public – Who Would be Afraid of Cancer or how to prevent it.
https://iweb3.fnusa.cz/o-nemocnici/dobrocentrum-u-sv-anny-2/

d. European day of melanoma
Malignant melanoma remains one of the most common malignant tumors whose incidence is increasing. Annual European Day of Melanoma was launched to alert the public to the risks of this disease. Within this day, FNUSA’s first dermatovenerological clinic will examine skin signs, pigment vases and other skin types for free.

e. Project Cardiovision Brno 2030
Cardiovision Brno 2030 is a preventive program aimed at identifying the current health risks of the Brno residents and minimizing them by 2030 through preventive programs. For example, the event is also taking place: Animals do not smoke, World Health Day, World Day of Diabetes, Healthy Voyage, Brno Health Days
http://www.kardiovize.cz/

f. Project HOBIT – Biology class
An educational program aiming at the long-term increase of the knowledge of elementary and elementary school pupils about symptoms of heart and cerebral infarction and ability to effectively help. At the same time, the program seeks to introduce this issue into the school curricula of schools in the Czech Republic. It actively participates twice a year (May, October) in the public event: Day of Combating CMP
www.projekthobit.cz/

g. Sleep Laboratory
The Sleep Laboratory examines all patients with a suspicion of sleep apnea syndrome, which is characterized by breathing disturbances in breathing breathing.
www.fnusa-icrc.org/cz/klinicka-pece/spankova-laborator

h. Other
• World Diabetes Day – Convalescent and Rehabilitation Department
• National Day of Epilepsy – 1st Department of Neurology
• World Arthritis Day – 2nd. Department of Internal Medicine
• World Health Day – 1st Department of Dermatovenerology, Cardiovision Brno 2030
• World Tobacco Day – Cardiovision Brno 2030
• The World Day Against Stroke – HOBIT
• World Stroke Day – HOBIT
• Heart Day – 2nd. Department of Internal Medicine
• Brno Health Days – Cardiovision Brno 2030
• Cruise for Health – Cardiovision Brno 2030
• European Antibiotic Day – Institute of Microbiology, Hospital Pharmacy
• International Volunteer Day – DobroCentrum u sv. Anny
• Week of Head and Neck Cancer – Department of Otolaryngology and Surgery of Head and Neck